Integrity
Support Coordination
Support Coordination with Integrity helps you get the most out of your NDIS plan.
Integrity Support Coordination provides NDIS Support Coordination services in Toowoomba and across Queensland, supporting participants with complex needs, psychosocial disability, autism, ADHD, and mental health conditions.
About us
Ethical. Compliant. Trauma-Informed.
Integrity Support Coordination provides high-quality, independent NDIS Support Coordination and Specialist Support Coordination for participants with complex needs, psychosocial disability, and high-risk or unstable circumstances.
based in Toowoomba, we support participants, families, and professionals to navigate the NDIS with clarity, structure, and accountability, ensuring supports are implemented in line with NDIS legislation, provider obligations, and safeguarding requirements.
Support Coordination (Level 2)
Understand and implement their NDIS plan in line with funding rules
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Build capacity to make informed, supported decisions
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Engage providers who meet suitability, safety, and quality requirements
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Coordinate NDIS, mainstream, and community supports
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Address service gaps and provider breakdowns
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Monitor service delivery against agreed obligations
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Prepare evidence for plan reviews and Change of Situation requests
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This service is suited to participants who require active coordination and oversight, not just referrals.
Specialist Support Coordination (Level 3)
For participants with complex, high-risk, or unstable circumstances, including:
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Psychosocial disability
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Trauma histories
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Safeguarding concerns
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Provider or service breakdowns
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Housing instability
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Interface with Child Safety, health, justice, or statutory systems
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Repeated hospitalisation or crisis presentations
Our services
Discover Our Coordination Services
Mental Health and Psychosocial Disability Support
Tailored to Your Needs
Autism, ADHD and Neurodivergent-affirming Coordination
Professional and Caring Advice
Physical Disability and Chronic Illness Support
Rehabilitation and Support
Complex Plans, Crisis and NDIA Problem Solving
Specialised Support Available
10+ Years NDIS Experience
Experienced Navigating the NDIS
Appointments Available Outside Business Hours
Flexible Support
Why We Stand Out
Our role is to restore stability, transparency, and lawful implementation of supports while protecting participant rights and wellbeing.
We work in a way that is:
Benefits
Trauma Informed
Trauma-informed support coordination applies principles like safety, trust, choice, collaboration, and empowerment to help individuals navigate the NDIS while preventing re-traumatisation, ensuring their voice is heard, and building resilience for long-term recovery. It involves person-led, culturally sensitive practices, focusing on building strong relationships, managing crises, connecting with services, and fostering independence in a compassionate, non-judgmental way, especially crucial for those with mental health or complex needs.
Capacity Building
Capacity Building Support Coordination helps individuals develop skills to manage their own NDIS plan and supports, fostering independence by connecting them with providers, understanding goals, and building confidence to exercise choice and control, rather than just providing direct support. A Support Coordinator guides participants in interpreting their plan, finding and vetting services, organising schedules, and learning to self-manage, all while focusing on long-term capability growth.
Evidence Based
Evidence-based support coordination means using proven, research-backed strategies, like Positive Behaviour Support (PBS), to build a person's skills, improve their quality of life, and ensure their NDIS plan effectively meets goals, focusing on what genuinely works rather than guesswork, often involving clear documentation connecting complex needs to tailored support plans from reliable sources like OT's or psychologists. It's about building capacity, using person-centred, value-based approaches, ensuring cohesive support networks, and achieving real outcomes, not just managing funding.
Our Strengths...
Compliance & Accountability
We understand provider obligations under the NDIS Practice Standards and ensure services are coordinated, documented, and delivered appropriately.
Safeguarding
Risk is identified early, monitored continuously, and escalated appropriately. Safeguarding is embedded in all coordination activities.
Evidence-Driven Practice
We align documentation, recommendations, and reporting with functional impact, allied health evidence, and legislative requirements.
